Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Prepdha platform, websites, mobile and tablet apps, and any school-issued devices (together, the “Platform”), operated by Civilsphere Educational Services Private Limited (“Prepdha”, “we”, “us”, “our”).

By accessing or using the Platform, or by signing an order form or subscription with us, you agree to these Terms. If you do not agree, do not use the Platform.

These Terms work together with our Privacy Policy, Children’s Privacy Notice, Parental Consent Notice, Cookie Policy, Security page, and — for paid plans — our Refund and Cancellation Policy. For schools, they also work with any order form and Data Processing Agreement we sign with you.

At a glance

Prepdha is a learning platform for school students; you get a limited licence to use it for educational purposes.
Children under 18 can’t open their own accounts — a school or a consenting parent/guardian sets them up.
You own the content you create; you give us a limited licence to host and display it to run the service.
Our content and software are protected — please don’t copy, resell, or reverse-engineer them.
AI features assist learning but aren’t guaranteed to be perfect and don’t replace teachers.
For schools, the Data Processing Agreement governs data protection and prevails over these Terms on that subject.

This summary is for convenience only and is not a substitute for the full Terms.

1. Definitions

“School” — an educational institution that subscribes to Prepdha, and its authorised administrators, teachers, and staff.
“Parent/guardian” — a parent or lawful guardian who creates and manages a child’s account.
“Student” — a school student who uses the Platform, typically a child under 18.
“User”, “you” — any person who accesses or uses the Platform.
“User Content” — content you create or upload on the Platform (such as notes, assignments, and submissions).
“Order form” — a subscription order or agreement signed with a School or other customer.

2. Who these Terms apply to, and order of precedence

The Platform is used by schools (and their authorised staff), students, and parents/guardians. Different parts apply to different users:

A school that subscribes accepts these Terms (and any signed order form or master agreement) on behalf of itself, and authorises its staff and students to use the Platform.
A parent/guardian who signs up directly accepts these Terms for themselves and on behalf of the child accounts they create and manage.
Students use the Platform under the authorisation of their school or parent/guardian.

If you are accepting these Terms on behalf of a school or organisation, you confirm that you are authorised to bind it.

Order of precedence. If there is any conflict, the following order applies:

(a) a signed order form or master agreement for the specific terms it covers;

(b) for any data-protection matter, the Data Processing Agreement (which prevails over these Terms); and

No update to our public policies reduces the protections a school is given under a signed Data Processing Agreement.

3. Eligibility, accounts, and account security

Children’s accounts. Accounts for children (under 18) may only be created or authorised by a school, or by a parent/guardian who has provided verifiable consent in line with our Children’s Privacy Notice and Parental Consent Notice. Children may not create their own independent accounts.
Accurate information. You agree to provide accurate, current information and to keep it up to date.
Credentials and responsibility. You are responsible for keeping your login credentials confidential and for activity that occurs under your account. Do not share your account, and use it only as permitted.
Notify us. Tell us promptly at communications@prepdha.com if you believe your account has been accessed or used without authorisation.

4. Subscriptions, pilots, trials, and licence

Subscription basis. Prepdha is provided on a subscription basis, including demos, pilots, free trials, and paid plans, as set out in your order form or at checkout.
Licence. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform for educational purposes during your subscription term.
Pilots and trials may have limited features and durations and may be modified or ended in accordance with the relevant offer.
Fees, renewals, and refunds. Fees, billing cycles, and renewal terms are as stated in your order form or at checkout. Where a plan renews automatically, this is described in our Refund and Cancellation Policy, which also governs cancellations and refunds. Applicable taxes (such as GST) apply as shown.

5. Acceptable use

You agree not to, and not to permit any user to:

use the Platform for any unlawful purpose or in violation of these Terms;
copy, scrape, reproduce, resell, sublicense, or commercially exploit the Platform or its content except as expressly permitted;
reverse engineer, decompile, or attempt to extract source code, models, datasets, or underlying technology;
upload or share content that is unlawful, infringing, harmful, abusive, obscene, or inappropriate — particularly given the presence of child users;
attempt to contact, solicit, or obtain personal information from a child using the Platform other than as a parent/guardian or authorised teacher;
interfere with, disrupt, or attempt to gain unauthorised access to the Platform, other accounts, or our systems, or introduce malware;
use automated means (such as bots or scrapers) to access the Platform except as we expressly allow; or
misrepresent your identity or your authority to act for a school, child, or organisation.

We may suspend or terminate access, and remove content, for breach of this section, especially where a child’s safety is at risk.

6. Intellectual property — our content

Ownership. The Platform — including its software, design, text, graphics, question banks, flashcards, simulations, AI features, and other materials (excluding NCERT and other third-party content) — is owned by or licensed to Prepdha and protected by intellectual-property laws.
Marks. “Prepdha”, our logos, and brand features are our trademarks. You may not use them without our prior written permission.
Curriculum and third-party content. Curriculum content is aligned to NCERT/NEP/NCF frameworks; rights in the underlying curricula and any third-party materials belong to their respective owners.
Restrictions. Except for the limited licence in Section 4, no rights are granted to you in our content, and all rights are reserved.

7. Your content (User Content)

You own it. Schools, teachers, students, and parents may create User Content on the Platform. You retain ownership of your User Content.
Licence to us. You grant Prepdha a limited, worldwide, royalty-free licence to host, store, process, reproduce, and display your User Content only as needed to operate the Platform and provide the service, consistent with our Privacy Policy and (for schools) our Data Processing Agreement.
Your responsibility. You confirm that you have the rights necessary to share your User Content and that it does not infringe others’ rights or violate these Terms or the law.
Removal. We may remove User Content that we reasonably believe breaches these Terms or the law, or that poses a risk to users (especially children).
Feedback. If you give us suggestions or feedback, we may use it freely without obligation to you.

8. Copyright and intellectual-property complaints

If you believe content on the Platform infringes your copyright or other intellectual-property rights, please contact our Grievance Officer (Section 23) with details of the work, the allegedly infringing material and its location, and your contact details. We will review and take appropriate action, which may include removing the material.

9. AI features

The Platform uses AI to provide diagnostics, personalisation, spaced-repetition scheduling, flashcards, and a doubt solver. These features are designed to assist learning and may not always be complete or accurate. They support, but do not replace, the judgement of teachers and schools, and they are not used to make decisions with legal or similarly significant effects on a student without human involvement. You should not rely on AI-generated output as a substitute for professional or academic advice where such advice is appropriate. How we handle data in AI features is described in our Privacy Policy and Children’s Privacy Notice.

10. School-issued devices

Where we provide a dedicated, school-issued device pre-loaded with the Platform, additional terms (including care, return, and acceptable-use conditions) may apply and will be provided with the device. The device and pre-installed software remain subject to these Terms and any device-specific agreement.

11. Privacy and data protection

Our handling of personal data is described in our Privacy Policy and Children’s Privacy Notice. For school deployments, the school is generally the Data Fiduciary and Prepdha acts as a Data Processor under a Data Processing Agreement, which governs the processing of student and staff personal data and prevails over these Terms on any data-protection matter.

12. Service availability, changes, and beta features

- We aim to keep the Platform available and reliable, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates, or factors outside our control may affect availability. - We may modify, add, or remove features over time. Where a change materially reduces a paid feature during your term, we will act in accordance with your order form and applicable law. Features labelled beta, pilot, or experimental are provided "as is", may change or be withdrawn, and may not be as reliable as generally available features.

13. Third-party services

The Platform may integrate with or link to third-party services (for example, payment processors or content providers). Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party services we do not control.

14. Disclaimers

To the maximum extent permitted by law, the Platform is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy of educational outcomes, or non-infringement. We do not warrant that use of the Platform will guarantee any particular academic result. Nothing in this section excludes any warranty or right that cannot be excluded under applicable law.

15. Limitation of liability

To the maximum extent permitted by law, Prepdha and its officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, goodwill, or profits, arising from your use of the Platform.

Our total aggregate liability for any claim relating to the Platform will not exceed the fees you paid to us for the Platform in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including your statutory rights as a consumer.

16. Indemnity

To the extent permitted by law, you agree to indemnify and hold Prepdha harmless from claims, losses, and reasonable expenses arising out of your misuse of the Platform, your User Content, or your breach of these Terms or of applicable law.

17. Suspension and termination

By you. You may stop using the Platform at any time. Paid subscriptions are governed by the Refund and Cancellation Policy.
By us. We may suspend or terminate access if you breach these Terms, if required by law, or to protect users (especially child users) or the Platform. Where practical and lawful, we will give notice.
Effect of termination. On termination, your right to use the Platform ends. We will handle any personal data in accordance with our Privacy Policy and, for schools, the Data Processing Agreement (including return or deletion of data as agreed). Provisions that by their nature should survive — such as intellectual property, disclaimers, limitation of liability, indemnity, and governing law — will survive.

18. Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, power or internet failures, acts of government, strikes, or other force-majeure events.

19. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, subject to these Terms continuing to apply.

20. Entire agreement, severability, and waiver

These Terms, together with the policies and any order form referenced above, are the entire agreement between you and Prepdha regarding the Platform.
If any provision is found unenforceable, the rest of the Terms remain in effect, and the unenforceable provision will be applied to the maximum extent permitted.
Our failure to enforce any provision is not a waiver of our right to do so later.

21. Notices

We may provide notices to you by email, through the Platform, or by posting on our website. You can send notices to us at communications@prepdha.com or the address in Section 25.

22. Governing law and dispute resolution

These Terms are governed by the laws of India.
We would always prefer to resolve concerns directly — please contact us first so we can try to resolve the matter (see also our Grievance Redressal Policy).
Subject to applicable law, the courts at Hyderabad will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Platform. Nothing in this clause affects any mandatory rights you have as a consumer, including any right to bring proceedings before consumer forums available to you under law.

23. Grievance Officer

In accordance with applicable Indian law, our Grievance Officer can be reached at:

S Kumar, Grievance Officer
communications@prepdha.com
Civilsphere Educational Services Private Limited, 202, R Hub, Madhapur, Hyderabad 500081

See our Grievance Redressal Policy for how complaints are received, handled, and escalated.

24. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new “Last updated” date and, where the change is significant, take reasonable steps to notify you. Continued use of the Platform after an update means you accept the revised Terms.

25. How to contact us

Civilsphere Educational Services Private Limited 202, R Hub, Madhapur, Hyderabad 500081 Email: communications@prepdha.com · Phone: +91 79954 67223

These Terms reflect the basis on which we provide the Platform. If you have any questions, please contact us using the details above.