Help centre

How can we help?

Every question we've been asked, answered plainly. Search it, or browse by topic.

Getting started
What is Prepdha, in one line?
A board-aligned learning and retention platform — students understand a chapter, practise it, and set it to come back before it's forgotten. Schools also get a full ERP in the same app.
How do I start as a parent?+
Create an account, add your child, and choose their board and level. That's it — the 7-day free trial starts immediately, no card needed.
How does my school get started?+
. You'll see the platform running, and rollout is staged after that — records first, then classes and fees, then classrooms.
What devices does Prepdha work on?+
Any modern browser on a laptop or tablet, plus the Prepdha app. One subscription, sign in from any device.
Boards & content
Which boards does Prepdha cover?+
CBSE and IGCSE, both live today, with more boards on the way. Join the waitlist on our homepage to hear when yours is ready.
Is the content aligned to what's taught at school?+
Yes — every chapter is board-aligned and verified before it goes live, so there's no mismatch between Prepdha and the classroom.
What subjects are included?+
Every subject, each with simplified content, a chapter video, interactive exercises and unlimited practice tests.
What is the Life Skills module?+
A proper curriculum beyond the syllabus — ethics, social & emotional learning, financial literacy, health & wellbeing and digital citizenship — story-led and age-appropriate.
Using the app
How does spaced revision work?+
Your child sets when a chapter should come back — guided by the spacing that works (day 1, 4, 10, 21) — and Prepdha reminds them on the day. The plan is theirs; we make sure they don't miss it.
Does my child have to study every day?+
No. Prepdha is fully self-paced — no daily targets to fall behind on. The only scheduled thing is the revision they planned themselves.
Can my child make notes in the app?+
Yes — highlight any line, drop a comment where the confusion is, or write notes from scratch. There's a built-in dictionary too, so an unknown word never stops the lesson.
What are the leaderboards for?+
A little healthy competition, pointed at coming back and keeping up revision — not at raw hours. Rewards and XP work the same way.
Dharani AI
What is Dharani?+
Prepdha's AI doubt solver. Ask a question in any subject and it explains the why— a worked, step-by-step answer pitched to your child's level, available 24/7.
Won't students use it to cheat?+
Dharani is built to explain, not to hand over homework answers. It walks through the reasoning and method, so the student still has to understand and apply it.
Is Dharani safe for children?+
Yes — it answers within age-appropriate guardrails and stays on academic topics. A study tool, not an open chatbot. No ads anywhere.
Plans & billing
What does Prepdha cost for parents?+
One price covers every subject — monthly, 6-month and annual plans, with the annual working out to about ₹17 a day. See the full breakdown on For Parents.
Is there a free trial?+
Yes — 7 days, every feature included, no card needed to start.
Is there a discount for siblings?+
Yes — every additional child on the same account gets 10% off, applied automatically.
How do I cancel or get a refund?+
Cancel any time from your account. Refunds follow our Refund & Cancellation Policy, linked in the footer of every page.
Safety & privacy
How is my child's data protected?+
Prepdha is built against India's DPDP Act 2023 — parental consent, defined retention periods and breach reporting. Our Privacy Policy, Children's Privacy Notice and Security Practices are published in the footer.
Are there ads or in-app purchases?+
No ads, ever, and nothing is dangled at your child inside the app. One subscription covers everything.
Can I raise a privacy concern?+
Yes — our Grievance Redressal policy explains how, and every request gets a named human response. Start from the contact page.
For schools
What's included in a school subscription?+
The full platform: teaching and learning for every classroom plus the complete ERP — admissions, student information, fees, transport, notifications, academics, staff and PTM scheduling. The ERP is included, not a module you buy later.
Do our parents pay separately?+
No — under a school subscription, students and parents get access as part of the school's plan.
Can you migrate our existing records?+
Yes — student records, fees and staff data. We run alongside your current setup until your office is ready to switch; there's no big-bang cutover.
How much training do teachers need?+
Very little — if a teacher can use WhatsApp, they can set a test in Prepdha. We run onboarding for staff, and the everyday flows take minutes to learn.
How is school pricing set?+
By student strength and the modules you take. The demo ends with a clear, per-student quote in writing.

Didn't find it?

Ask us directly — the right person answers. No ticket queue, no chatbot loop.

Contact us